Online Doctor Consultation

How Online Doctor Consultation Works

Our telehealth process is simple and secure:

Step 1

Choose Your Health Concern

Select your symptoms or general health topic to connect with the right practitioner.

Expert help, right when you need it
No waiting rooms, no stress
Care that fits your schedule

Step 2

Book an Appointment

Pick a convenient time and share your health information using our secure booking system.

Choose a time that works for you
Easy, secure, and stress-free booking
Share details in minutes and we'll handle the rest

Step 3

Start Your Video Call

Meet with an AHPRA-registered doctor or healthcare professional, receive health advice, and discuss next steps.

Chat live with a certified Aussie doctor
Get real advice, no guesswork
Discuss symptoms and what to do next

Online Medical Services & Specialties

Prime Medic offers a wide range of telehealth consultations across various health needs:

Consultation

$37.99/Session

Convenient and time-saving
Available everyday
Prescription if clinically appropriate
Medical certificate if appropriate

Book Consultation

Bulk Billing Available
T & C Apply *

Prescription

$21.99/Prescription

Convenient and time-saving
Available Everyday
Prescription if clinically appropriate

Request Prescription

Medical Certificate

$18.99/Certificate

Convenient and time-saving
Available Everyday
Including Consultation

Request Certificate

Carer's Certificate

$21.99/Certificate

Convenient and time-saving
Available Everyday
Including Consultation

Request Certificate

Clearance Certificate

$39.99/Certificate

Convenient and time-saving
Available Everyday
Including Consultation

Request Certificate

New Specialist Referral

$21.99/Referral

Convenient and time-saving
Available Everyday

Request Referral

What People Say About Prime Medic

Our patients value the convenience, accessibility, and support they receive through our online consultations.

Biljana Simic

★★★★★

They are very efficient and caring. Doctors are lovely. Staff always respond quickly and are very respectful. I always use this service.

Goran horak

★★★★★

I was in pain, head, neck, ears, whole body aches, got great advice & med prescription. Didn't have to leave the house at all. Great service & option to have when you are in pain.

I've had a really positive experience with Prime Medic. The process is very easy and convenient, especially when needing an eScript. They're always prompt, efficient and straightforward, and I've received my prescriptions quickly without any unnecessary hassle. It makes getting a repeat prescription so much easier when you can't get to your usual GP. Very happy with the service and would definitely use Prime Medic again.

namir safin

★★★★★

Very quick and supportive medical support specially in emergency situations.

Jan

★★★★★

My appointment with PrimeMedic was very smooth and hassle-free. The doctor was extremely understanding, supportive, and caring. They took the time to make a complex presentation feel clear, well organised, and easy to manage. I also really appreciated the follow-up checks to make sure I was satisfied and to offer further support if needed. Overall, I felt well cared for throughout the whole process and would highly recommend PrimeMedic.

Alysha Connaughton

★★★★★

Lovely doctor The doctor was lovely and she even called me back after my appointment (after I re-tried the number) because I had noticed my infection was further along than first thought, and modified the treatment.

Why Choose Prime Medic Telehealth?

Experience the convenience and reliability of our platform, designed to make accessing healthcare services simple, secure, and affordable.

AHPRA-Registered Doctors

Consult with qualified Australian doctors who understand your health.

Real Medical Consultation

Speak directly with a doctor via phone or video from the comfort of home.

Available 7 days

Access care across Australia, including weekend.

Secure Digital Outcomes

Prescriptions, Certificates and referrals delivered safely to you.

Frequently Asked Question

Some common questions asked by you

How do I prepare for my online consultation?

Make sure you have a stable internet connection, a quiet space, and any recent health information (e.g., symptoms, test results) ready to share with your doctor.

Are online consultations with Prime Medic legally recognised?

Yes, all consultations are conducted by AHPRA-registered healthcare professionals, and your medical information is handled in line with Australian privacy standards.

Can I get advice about ongoing health concerns?

Yes, our healthcare professionals can review your symptoms, discuss your medical history, and provide guidance or referrals when necessary.

Can telehealth consultations replace physical checkups?

Not always. Telehealth is best for general health advice, ongoing care, and non-urgent consultations. For in-person exams or tests, your doctor may recommend visiting a clinic.

How long does an online consultation take?

Most consultations take 10-20 minutes, but the duration may vary based on your needs.

Can I get medical certificates or referrals online?

Yes, our doctors can provide medical certificates and referrals where clinically appropriate, following an assessment during your consultation.

Do I need to download an app for Prime Medic?

No, you can access our secure video platform directly through your browser. We’ll send you all the details once you book your appointment.

What if I miss my appointment?

You can easily reschedule through our booking system or contact our support team.

Is my medical data safe with Prime Medic?

Yes, we use encrypted systems and secure servers to keep your data private and compliant with Australian regulations.

Can I use telehealth for mental health concerns?

Yes, we provide access to mental health professionals who offer lifestyle support, coping strategies, and therapy guidance.

Can I speak with the same doctor again?

Where possible, we try to connect patients with the same doctor for ongoing continuity of care.

Are after-hours consultations available?

Yes, Prime Medic offers consultations 24/7, including weekends and public holidays.

How much does an online consultation cost?

Our pricing varies depending on consultation type. You can view the fees during the booking process.

Do you accept private health insurance?

Some consultations may be eligible for rebates with private health insurers or Medicare, depending on your plan. Please check with your insurer.

Can I get a second opinion online?

Yes, you can book a telehealth session to seek a second opinion from one of our qualified doctors.

Still have questions

View all FAQs or have a live chat with our support team. We can help you with your queries.

View All FAQs

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